Support
Email hola@tecnicora.com. Include the organization, approximate time, affected screen/provider, expected result and safe error text. Never send passwords, API keys, OAuth tokens, recovery codes or complete database URLs. Private-beta response and resolution times are not guaranteed unless your signed agreement defines them.
Billing and estimates
The Usage screen shows OutcomeCraft services, their scope, included allowance, fixed-price extra blocks and prepaid balance. A line such as “Analyzed recent X activity from @username — 10 posts over a 7-day window” charges for OutcomeCraft analysis; post count and time period only explain its scope. Additional processing is sold only as a whole $10 block providing 500 analyzed-post units. Provider operations, model tokens, retries, shared retrieval cost and infrastructure remain in a separate internal ledger, not a provider invoice, and never determine the block price. When permitted, one short-lived public retrieval may support several customer-specific analyses; each customer consumes its own analysis allowance while only one actual retrieval cost is recorded internally.
- Run representative test days.
- Review analyzed-post usage.
- Compare usage with plan allowances.
- Fund prepaid balance before authorizing extra blocks.
- Use the written offer/order form for prices, currency, taxes and payment terms.
Portal controls
- Revoke sessions and remove/deactivate members in Team and Security.
- Disconnect X authorizations in Connections.
- Revoke Claude/ChatGPT MCP tokens in AI Connectors.
- Exclude approved knowledge capsules and pause automatic publishing.
Verified lifecycle requests
For access/export, correction, restriction, objection, deletion/cancellation, organization closure or consent withdrawal, email support from the account address. State the organization, request and affected data. Tecnicora may verify identity and authority before acting. Full export and organization deletion are currently handled manually; the portal does not yet claim self-service completion.
Deletion can be limited or delayed when data must be retained for security, legal claims, invoices, statutory records or another lawful obligation. Connected providers may also retain data under the customer's separate relationship with them.
Escalation
For a suspected security incident, put “Security” in the subject. For privacy/ARCO rights, put “Privacy request” or “Solicitud ARCO.” For billing, identify the billing period and questioned operation without sending secrets.